Window Warranty: What Should You Look For?

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When it comes to investing in new windows for your home, understanding the warranty that comes with them is crucial. A solid warranty can save you from unexpected costs and headaches down the line. In this post, we’ll explore the key aspects you should look for in a window warranty, ensuring you make a well-informed decision that will keep your home secure and comfortable for years to come.

The Problem with Subcontracting

One of the first things you need to know about window warranties is the role subcontracting plays. Many companies buy their windows from wholesalers and then subcontract the labor. This practice can create complications for you as a homeowner. The warranty on the windows themselves often comes from the manufacturer, while the labor is covered by the subcontractor. This means you have separate entities responsible for different aspects of your window installation, which can lead to problems.

The Sub-Law in Home Improvement

In states like Missouri and Kansas, there’s a legal framework known as the sub-law, which mandates a one-year warranty on labor. Essentially, the contractor who did the installation is obligated to warranty their work for one year. After that, the responsibility is typically transferred to the homeowner. This one-year period is similar to what you get with a newly built home, where each contractor involved provides a one-year warranty on their work.

The Issue with Changing Window Suppliers

Another challenge with window warranties arises when companies change their window suppliers. It’s not uncommon for companies to switch from one manufacturer to another over the years. If you need service or a replacement part for a window installed years ago, the company may no longer carry that product. You might be directed to contact the original manufacturer, who may or may not still offer support for that product. This can lead to frustration and additional costs for you.

Thermal King’s Approach to Warranties

At Thermal King, we take a different approach. We’ve sold the same windows for over 20 years and use our own employees for installations. This consistency means that we warranty both labor and materials. If something goes wrong, you don’t have to play the blame game between different companies. We handle everything, ensuring you get the support you need without the runaround.

The Thermal King Customer Service Experience

One of the biggest benefits of our system is our customer service. When you call Thermal King, a real person answers the phone, not a machine. This direct line of communication allows us to address your concerns promptly and efficiently. Whether it’s scheduling a service appointment or troubleshooting an issue, our team is dedicated to helping you.

Service Priorities at Thermal King

We prioritize service requests based on urgency. If you have a problem like water or air leaking into your home, you are placed at the top of our service list. Less urgent issues, such as a window that doesn’t tilt in correctly, are still addressed, but we manage them based on the severity of the problem. Our goal is to provide prompt and effective service to all our customers.

Window Warranty: What Should You Look For?

When evaluating a window warranty, there are several key factors to consider:

  1. Coverage Duration: Look for warranties that offer long-term coverage, ideally for the lifetime of the product. Be aware of any limitations on the duration of labor coverage.
  2. Transferability: Check if the warranty is transferable to new homeowners. This can be a significant selling point if you plan to sell your home in the future.
  3. Comprehensive Coverage: Ensure the warranty covers both materials and labor. This can prevent potential issues where different parties are responsible for different aspects of the warranty.

Additional Considerations

  • Service Availability: Find out how easy it is to get service if something goes wrong. Companies with dedicated service departments tend to offer better support.
  • Cost of Repairs: Understand what costs, if any, you might incur for warranty repairs. Some companies might cover parts but charge for labor, or vice versa.
  • Reputation and Reviews: Research the company’s reputation and read customer reviews. A company with a strong track record of honoring warranties is more likely to provide good service.

In Summary

In Summary Choosing the right window warranty involves understanding the intricacies of both product and labor warranties. Look for comprehensive, long-term coverage that is transferable and backed by a company with a solid reputation.

At Thermal King, we pride ourselves on offering robust warranties and excellent customer service. If you have any questions or need assistance with your windows, contact us today. We’re here to help ensure your home remains comfortable and secure.