Privacy Policy

Last Updated on September 3, 2026

Thermal King Windows Doors Siding (“Thermal King,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, request a quote or consultation, use our Window Pricing questionnaire, apply for financing or employment, meet us at an in-home consultation, trade show, or event, or communicate with us by phone, email, text message, or digital forms. By using our website or services, you consent to the practices described in this policy.

    1. Information We Collect

    1.1 Personal Information You Provide

    • We collect personal information when you voluntarily submit it through our website, quote and pricing forms, in-home consultations, trade shows and events, or communications. This may include:

      • Name
      • Email address
      • Phone number
      • ZIP code and property address
      • Preferred contact method
      • Project details, such as whether you are interested in windows, doors, or siding, the number of windows or openings involved, and any messages or project notes you share
      • Home and planning information you provide in our questionnaires, such as whether you own or rent, who shares in the decision, the age and approximate size of the home, how long you have owned it, your project timeline, and whether you plan to move
      • Information related to estimates, measurements, installation, and scheduling
      • Warranty information, including information needed to register a warranty or transfer it to a new property owner
      • Communication preferences, including text message and marketing opt-in consent

      If you contact us by phone, email, or text message, we may retain records of those communications for service, scheduling, and support purposes.

    1.2 Financing Information

    If you choose to finance your project, you will apply through one of our third-party financing providers. The application may require information such as your income, Social Security number, and credit history. This information is collected and used by the financing provider under its own privacy policy and Truth in Lending disclosures. We receive only the information needed to complete your purchase, such as your approval status and financing terms.

    1.3 Job Applicant Information

    If you apply for a position with us, we collect the information you submit, such as your name, phone number, email address, résumé, work history, and qualifications. We use this information only to evaluate your application, communicate with you about employment opportunities, and meet our legal obligations.

    1.4 Usage and Technical Data

    When you visit our website, we may automatically collect limited technical information, including:

    • IP address and approximate location
    • Browser type and device type
    • Operating system
    • Pages visited and time spent on pages
    • Referral sources, ad clicks, campaign information, and interaction data

    This information helps us understand how visitors use our site, measure our advertising, and improve performance, usability, and service delivery.

    2. Cookies and Tracking Technologies

    Thermal King uses cookies and similar technologies to support website functionality, analyze traffic, attribute leads, protect our advertising from fraudulent clicks, and improve marketing performance. These tools help us understand how visitors find and interact with our site.

    Cookies are small data files stored on your device. They do not contain personal information by themselves, but they may allow us to associate site activity with information you voluntarily provide.

    Some of these technologies are provided by third parties, such as analytics and advertising platforms. These providers may use cookies, pixels, and similar tools to measure ad performance and show you relevant ads on other websites and social media. Each provider operates under its own privacy policy. You can manage interest-based advertising through your Google and Meta ad settings or at optout.aboutads.info.

    Our website may also include embedded content, such as YouTube videos and Google Maps. These providers may set cookies and collect data as if you visited their platforms directly.

    You can control or disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.

    3. How We Use Your Information

    We use the information we collect to:

    • Respond to quote requests, pricing inquiries, and consultation requests
    • Understand your project so we can prepare for your consultation and provide accurate estimates
    • Schedule consultations, measurements, and installations
    • Provide estimates, project updates, and warranty and service communications
    • Help you apply for financing, if you request it
    • Evaluate employment applications
    • Send promotional offers, if you have opted in to receive them
    • Measure and improve our advertising and track where our leads come from
    • Improve website performance and user experience
    • Manage business operations and planning
    • Comply with legal, regulatory, and contractual obligations

    We do not use your personal information for purposes unrelated to our window, door, and siding services or business operations.

    4. Calls and SMS Text Messaging

    Thermal King may contact you by phone, text message, and email about your request, including appointments, scheduling, estimates, project updates, and service notifications. Some calls and texts may use automated technology or prerecorded messages. If you separately opt in, we may also send promotional messages. Consent to receive marketing messages is not a condition of purchase.

    By providing your phone number and opting in, you consent to receive calls and text messages related to your request or account.

    • Message frequency varies based on activity
    • Message and data rates may apply based on your carrier
    • You may opt out of text messages at any time by replying STOP
    • For assistance, reply HELP
    • You may unsubscribe from marketing emails using the link in any email, or ask us to stop calling you at any time

    Your phone number and text messaging consent will not be sold or shared with third parties or affiliates for their marketing purposes.

    5. Information Sharing and Disclosure

    We do not sell or rent your personal information.

    We may share information only in the following circumstances:

    • With trusted service providers, such as hosting platforms, CRM and lead management systems, scheduling tools, and communication tools that support our operations
    • With advertising and analytics providers, as described in Section 2
    • With third-party financing providers, when you choose to apply for financing
    • With installers, subcontractors, and product manufacturers, when needed to complete your project or fulfill warranty service
    • When required by law, regulation, or legal process
    • In connection with a business transfer, merger, or acquisition, subject to continued confidentiality

    All third parties are required to protect your information and use it only for authorized purposes.

    6. Data Retention

    We retain personal information only as long as necessary to fulfill service requests, maintain customer and warranty records, comply with legal obligations, or support business operations. Because our warranties are long-term and transferable, we may keep project and warranty records for the life of the warranty. You may request deletion of your data, subject to legal and contractual retention requirements.

    7. Data Security

    We implement reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. This includes secure systems, restricted access controls, and protected data transmission where appropriate.

    No system can be guaranteed to be completely secure.

    8. Your Rights and Choices

    Depending on your location, you may have the right to:

    • Request access to the personal information we hold about you
    • Request correction of inaccurate information
    • Request deletion of your data, subject to legal requirements
    • Withdraw consent for non-essential communications
    • Opt out of interest-based advertising, as described in Section 2

    To exercise these rights, please contact us using the information below.

    9. Third-Party Links

    Our website may contain links to third-party websites, such as Google Reviews, Facebook, X, Instagram, and YouTube. Thermal King is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

    10. Children’s Privacy

    Our services are intended for homeowners and property owners. We do not knowingly collect personal information from individuals under the age of 16. If such data is identified, it will be deleted promptly.

    11. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. The “Last Updated” date will be revised accordingly. Continued use of our website or services constitutes acceptance of the updated policy.

    12. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

    Thermal King Windows Doors Siding

    Kansas City Office: 14368 W. 96th Terrace, Lenexa, KS 66215
     Omaha Office: 10516 Bondesson Cir, Omaha, NE 68122

    Phone: Kansas City (913) 451-2300 | Omaha (402) 513-0099
    Hours: Monday–Thursday, 8:00 AM–7:00 PM | Friday, 8:00 AM–4:00 PM